Suspend Customer or Billing Accounts

Billing Account Screen

Editing a Customer or Billing Account

Reassigning a Billing Account

Deleting a Customer or Billing Account

Reinstate Customer or Billing Account

Inactivate Customer or Billing Accounts

Searching for an Account

An account suspension is meant to be temporary. An account could be suspended for non-payment. The account can be reinstated.

 When a customer account is suspended, all associated billing accounts that are active are also suspended.

Individual billing accounts with a status of Active can be suspended without suspending the associated customer account.

To suspend a customer or billing account:

1.      Search for and open the account to be suspended. The Account Information screen appears.

2.      If suspending the customer account and all associated billing accounts, click the Suspend button. A message requesting verification of the suspension action displays.

3.      Click OK to continue with the suspension. The customer and billing account status' changes to Suspended.

4.      If suspending a billing account or multiple billing accounts, click the Customer Account Number link

5.      Select all or some of the billing accounts to be suspended. A message requesting verification of the suspension action displays.

6.      Click OK to continue with the suspension. The billing account status' change to Suspended.’